YOUR USE OF THIS WEB SITE CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.
If you do not agree with any of these terms, please do not use this site.
The dotNice Web Site (the “Web Site”) is a service made available by dotNice International Limited with legal address at The Digital Depot, Thomas Street West, Dublin 8, D08 TCV4, Republic of Ireland (hereinafter referred as dotNice), and all content, information and software (“Content”) provided on or through the Web Site may be used solely under the following terms and conditions (“Terms of Use”).
Web Site License
dotNice or third parties granting rights to dotNice hold all right, title, and interest in and to the materials on this Web Site. As a user of this Web Site, you are granted a nonexclusive, nontransferable, revocable, limited, personal license to access and use the Web Site in accordance with these Terms of Use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. dotNice may terminate this license at any time for any reason. This limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded or printed materials.
Limitations on Use
Use of the Content on this Web Site is limited to lawful business purposes. You may not reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from the Web Site or Content. You may not use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, or other automatic device or manual process to monitor or copy the Web Site or Content without dotNice’s prior written permission. You may not copy, download, perform, modify, edit, alter, enhance, reproduce, republish, distribute, display or transmit all or any portion of the Web Site in any manner, except to the extent expressly permitted by these Terms of Use. You may not use or otherwise export or re-export the Web Site or any portion thereof, the Content or any software available on or through the Web Site in violation of the export control laws and regulations of the Republic of Ireland. Any unauthorized use of the Web Site or its Content is prohibited.
Not Legal Advice
The contents of this Web Site and any publications included in the Web Site should not be deemed legal advice, and you should not rely on any part of the Web Site as legal advice related to your particular circumstances. The contents are provided for informational purposes only. The completeness, adequacy or currency of the Content is not warranted or guaranteed. Use of the information on the Web Site or materials linked from the Web Site is at your own risk.
Intellectual Property Rights
Except as expressly provided in these Terms of Use, you have no right, title or interest (and no copyright, trademark or other intellectual property right) in or to the Web Site or any of its content. You agree that the Content and Web Site is protected by copyright, trademark, service mark, patent or other proprietary rights and laws.
Linking to the Web site
You may provide links only to the home page of the Web Site, provided you do not remove or obscure, by framing, mirroring or otherwise, any portion of the homepage and you discontinue providing links to the Web Site if requested, in writing, by dotNice.
Registration
Certain sections of the Web Site may require you to register. If registration is requested, you agree to provide dotNice with accurate, complete registration information. It is your responsibility to inform dotNice of any changes to that information. Each registration is for a single person only, unless specifically designated otherwise on the registration page. dotNice does not permit any other person using the sections under your name or access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use and for protecting the security of your user name and password.
Errors and Corrections
dotNice does not represent or warrant that the Web Site is error free or free of viruses or other harmful components, or that defects will be corrected. dotNice does not warrant or represent that the information available on or through the Web Site will be correct, accurate, timely or otherwise reliable. Improvements and/or changes to features, functionality or Content on the Web Site may be introduced at any time.
Third Party Content
Third party content may appear on the Web Site or may be accessible via links from the Web Site.
You acknowledge that dotNice is providing these links or third party content to you only as a convenience. Moreover, you agree that dotNice has no liability, obligation or responsibility for any correspondence, purchase or promotion between you and any third party with a link on the Web Site, or for any content or links displayed on such sites to which you may be linked. dotNice is not responsible for and assumes no liability for any mistakes, misstatements of law, defamation, slander, libel, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third party content appearing on the Web Site. You understand that the information and opinions in the third party content is neither endorsed by, nor does it reflect the opinions or belief of dotNice.
Disclaimer
Your use of the Web Site is at your own risk. The Web Site may include inaccuracies or errors that may affect the quality of the content on the Web Site. dotNice does not warrant the accuracy or timeliness of the content, and has no liability for any errors or omissions in the content, whether provided by dotNice or by a third party.
THE WEB SITE IS PROVIDED ON AN “AS IS” AND “WHERE IS” BASIS, WITHOUT ANY WARRANTY.
dotNice MAKES NO REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH THE WEB SITE, INCLUDING – BUT NOT LIMITED – TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY CONTENT, INFORMATION, PRODUCT OR SERVICE CONTAINED ON THE WEB SITE, AND EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
dotNice DISCLAIMS ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND, INCLUDING – BUT NOT LIMITED – TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE WEB SITE, INCLUDING BUT NOT LIMITED TO YOUR USE OF THE WEB SITE OR YOUR INABILITY TO USE THE WEB SITE, EVEN IF dotNice HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Limitation on Liability
dotNice SHALL NOT BE LIABLE FOR ANY INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THE WEB SITE. dotNice SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING ATTORNEY FEES, IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THE USE OR INABILITY TO USE THE WEB SITE OR THE CONTENT.
Unlawful Activity
dotNice reserves the right to investigate complaints or reported violations of the Terms of Use and to take any action appropriate including – but not limited to – reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary to such persons or entities, relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information. You acknowledge that dotNice will have the right to report to law enforcement authorities any action that may be considered illegal, as well as any reports it receives of such conduct(s). When requested, dotNice will cooperate fully with law enforcement agencies in any investigation of alleged illegal activities.
Remedies for Violations
dotNice reserves the right to seek all remedies at law and in equity for violations of these Terms of Use, including but not limited to the right to block access from a particular Internet address to dotNice’s Web Site and its features.
Governing Law and Jurisdictions
The Terms of Use are governed by and construed in accordance with the laws of the Republic of Ireland, without reference to conflicts of law principles of any jurisdiction. You agree to submit to the jurisdiction of the courts located in Dublin for the resolution of any and all disputes arising from or related to these Terms of Use and/or your use of the Web Site.
Local Laws, Export Control
dotNice controls and operates the Web Site from within the Republic of Ireland and makes no representation that the content, services or information is appropriate or will be available for use in other locations.
Severability of Provisions
These Terms of Use incorporate by reference any notices contained on the Web Site, including without limitation the Privacy Statement. The Terms of Use constitute the entire agreement with respect to access to and use of the Web Site. If any provision of these Terms of Use is unlawful, void or unenforceable then that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining portion of these Terms of Use.
Modifications to Terms of Use
dotNice reserves the right to change these Terms of Use at any time by updating this posting. Updated versions of these Terms of Use will appear on the Web Site and are effective immediately. You are responsible to view these Terms of Use regularly. Continued use of the Web Site after any such changes constitutes your consent to such changes.
Trademarks
The dotNice logo, all product names, regardless of whether they appear with capital letters or with a trademark symbol, and all products denoted with TM, SM or ® are trademarks or registered trademarks of dotNice International Limited, its affiliated companies, or its licensors or joint venture partners. Nothing contained on this site should be construed as granting any license or right to use any trademark displayed on this site without the express, prior, written permission of dotNice or such third party that may own the trademark.
Customer Service Level Agreement, Complaints and Escalations Handling
dotNice is committed to providing high quality Customer Service and we aim to resolve complaints quickly, fairly and efficiently.
If you are a Registered Domain Name Holder with an account or domain question please send your request to the Global Customer Support via email at corporate.support@dotnice.com or contact your designated Account Manager. They will respond to your email within a few hours and no more than 3 business days.
If you are a Registered Domain Name Holder and would like to notify us of your complaint related to Registrar Services please contact us via email at compliance@dotnice.com. Legitimate complaints and disputes involving Registrar Services will be addressed and responded to accordingly. We will respond to your email within 3 business days.
dotNice have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within 3 hours indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team. All members of the team are copied on any correspondence in relation to the issue until it has been closed off.
Satisfaction Policy
dotNice aim is to provide its client with excellent service. Clients are invited to contact us at WeCare@dotnice.com for any customer satisfaction enquiry/report/claim.
If an order is cancelled before it has been submitted by dotNice to a filing office or registry, dotNice will refund the total amount less a service fee. If you cancel your order after we have already submitted it, we will use our discretion to determine what portion, if any, we can refund; in such an instance dotNice won’t have any contractual obligation to provide a refund, such a decision will be fully discretionary and won’t be proof of any stable refund policy of the company.
